My Zen IT - Oak Bay Beach Hotel

Self Help and Troubleshooting

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Are you having a technical issue?

Please contact My Zen IT Support through the channels listed here.

Have you restarted the device that’s having issues?

Please restart the device before proceeding.

Which department are you in?

Select the area of issue:

Escalate to Collin or call Push Operations Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
View this support page for escalation details.
Escalate to the Manager on Duty, Shane, or call Shift 4 Support for emergencies. Click here for more information
Escalate to Zoran or Sage50 Support for emergencies. Find more contact information on this support page.
Contact My Zen IT Support. View this page for contact information.
View this support page for more information.
Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

View this support page for escalation details.

Please contact My Zen IT Support through the channels listed here.

Escalate to the Manager on Duty, Shane, or call Shift 4 Support for emergencies. Click here for more information
View this support page for more information.

Please contact My Zen IT Support through the channels listed here.

Escalate to Nigel Conder and Shane Gould, or call VingCard Support for emergencies Click here for more information.

Please contact My Zen IT Support through the channels listed here.

Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information

Select the area of issue:

View this support page for escalation details.

Please contact My Zen IT Support through the channels listed here.

Escalate to the Manager on Duty, Shane, or call Shift 4 Support for emergencies. Click here for more information
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information
Escalate to the Manager on Duty or call TravelClick Support for emergencies. Click here for more information.

Please contact My Zen IT Support through the channels listed here.

Select the area of issue:

View this support page for escalation details.
Escalate to the Manager on Duty, Shane, or call Shift 4 Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information

Please contact My Zen IT Support through the channels listed here.

Select the area of issue:

Escalate to Collin or call Push Operations Support for emergencies. Click here for more information

Please contact My Zen IT Support through the channels listed here.

Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information

Please contact My Zen IT Support through the channels listed here.

View this support page for more information.

Select the area of issue:

Escalate to Christian Sealey or call Silverware Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
View this support page for more information.
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

Escalate to Nigel Conder and Shane Gould, or call VingCard Support for emergencies Click here for more information.

Please contact My Zen IT Support through the channels listed here.

View this support page for more information.
Escalate to Shane Gould or call Mitel Support for emergencies. Click here for more information

Please contact My Zen IT Support through the channels listed here.

Escalate to the Manager on Duty, or contact Telus Support for emergencies. Click here for more information
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.

Select the area of issue:

Escalate to Tina Lyons or contact Book4Time Support. Click here for more information.
View this support page for escalation details.
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.
Contact My Zen IT Support. View this page for contact information.
View this support page for more information.

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